Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzafactory.click (the "Site") and all services, products, and features offered therein (collectively, the "Services").

By visiting our Site, creating an account, placing an order, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use our Services.

If you are using our Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you" or "your" shall refer to such entity.

You must be at least eighteen (18) years of age to use our Services. By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts under applicable United States law.

2. Description of Services

Pizza Factory operates as a food service business offering customers the ability to browse our menu, place orders for food and beverages (including pizza, appetizers, sides, desserts, and drinks), and arrange for delivery, pickup, or dine-in experiences, subject to availability in your area.

Our Services include, but are not limited to:

• Online and in-store ordering of food products
• Delivery of food orders to designated addresses within our delivery zone
• In-store and curbside pickup options
• Dine-in experiences at our physical locations
• Promotional offers, loyalty rewards, and discount programs
• Account creation and management for registered users
• Customer support services via phone and email
• Catering and bulk order services (where available)

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Menu items, prices, availability, and delivery zones are subject to change at any time. Not all menu items may be available in all locations. Images of food products on our Site are for illustrative purposes only and may not perfectly represent the final product delivered or served.

3. User Accounts and Registration

To access certain features of our Services, including order history, loyalty rewards, and saved payment methods, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security and confidentiality of your login credentials, including your password
• Accept responsibility for all activities that occur under your account
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account

We reserve the right to suspend or terminate your account at our sole discretion if we believe that you have violated these Terms, provided false information, or engaged in any fraudulent or illegal activity. You may not create more than one account per individual, and you may not transfer your account to another person without our prior written consent.

4. User Obligations and Prohibited Activities

By using our Services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances, including but not limited to the laws of the United States. You further agree to use our Services only for lawful purposes and in a manner consistent with these Terms.

4.1 General Obligations

You agree to:

• Provide truthful and accurate information when placing orders or communicating with us
• Pay all charges associated with your orders, including applicable taxes and fees
• Ensure that a qualified recipient is available at the delivery address to receive your order
• Comply with all applicable laws when using our Services
• Treat our employees, contractors, and delivery personnel with respect and courtesy

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities:

• Using our Site or Services for any unlawful, fraudulent, or harmful purpose
• Placing fraudulent orders, using stolen payment methods, or engaging in chargeback fraud
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity
• Attempting to gain unauthorized access to our systems, servers, databases, or networks
• Uploading or transmitting any viruses, malware, or other malicious code to our Site
• Using automated tools, bots, scrapers, or similar technologies to access or collect data from our Site without our express written permission
• Interfering with or disrupting the integrity or performance of our Services
• Posting or transmitting any content that is defamatory, obscene, offensive, harassing, or otherwise objectionable
• Attempting to reverse-engineer, decompile, or disassemble any portion of our Site or Services
• Using our Services to send unsolicited commercial communications or spam
• Violating any intellectual property rights of Pizza Factory or any third party
• Engaging in any activity that could damage, disable, overburden, or impair our servers or networks
• Collecting or harvesting any personally identifiable information from our Site without authorization

Violation of any of the above prohibitions may result in immediate termination of your account, denial of access to our Services, and may expose you to civil and/or criminal liability under applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Site, you are making an offer to purchase food products and services from Pizza Factory. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, or delivery zone limitations.

Once your order is placed, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order; acceptance occurs when your order is prepared and dispatched for delivery or made available for pickup.

5.2 Pricing and Taxes

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or service charges unless expressly stated. All applicable federal, state, and local taxes will be calculated and added to your order total at checkout, in accordance with the tax laws of the applicable jurisdiction.

5.3 Payment Methods

We accept payment via major credit cards, debit cards, and other payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for all amounts due.

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card number on our servers. Your payment information is subject to the privacy policies and terms of the applicable payment processor.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you have a concern about your order quality, missing items, or an error in your order, please contact us at [email protected] within twenty-four (24) hours of receiving your order. We will review your concern and, at our sole discretion, may offer a refund, credit, or replacement order.

Order cancellations must be made before the order has entered the preparation stage. Once an order is being prepared, we cannot guarantee cancellation or refund.

6. Delivery Terms

Delivery services are available within our designated delivery zones. Estimated delivery times are provided as approximations only and are not guaranteed. Delivery times may be affected by factors beyond our control, including weather conditions, traffic, high order volumes, and other unforeseen circumstances.

You are responsible for providing accurate and complete delivery information. Pizza Factory shall not be liable for failed or delayed deliveries resulting from incorrect or incomplete delivery addresses provided by you.

Risk of loss and title for food products pass to you upon delivery to the address you have specified. If no one is available to receive the delivery, our delivery personnel may follow our standard non-delivery protocols and your order may not be re-delivered without an additional charge.

7. Intellectual Property Rights

All content, materials, and features available on or through our Site and Services, including but not limited to text, graphics, logos, images, photographs, audio and video clips, data compilations, software, and the overall design and layout of the Site ("Content"), are the exclusive property of Pizza Factory or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Pizza Factory name, logo, trade names, trademarks, service marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Factory or its affiliates. You may not use such marks without the prior written permission of Pizza Factory.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site and Services for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Content
• Use any data mining, robots, or similar data gathering or extraction tools on our Site
• Download or copy any account information for the benefit of another party
• Use our trademarks or branding without prior written consent

Any unauthorized use of our intellectual property may result in civil and/or criminal prosecution under applicable intellectual property laws, including the Digital Millennium Copyright Act (DMCA) and relevant federal trademark statutes.

If you believe that any content on our Site infringes upon your copyright, please notify us at [email protected] with a detailed description of the alleged infringement, as required under the DMCA.

8. Food Safety, Allergens, and Dietary Information

Pizza Factory takes food safety seriously and complies with applicable federal, state, and local food safety regulations, including requirements under the Food Safety Modernization Act (FSMA) and guidelines issued by the U.S. Food and Drug Administration (FDA).

Our food products may contain or come into contact with common allergens, including but not limited to wheat, gluten, dairy, eggs, nuts, peanuts, soy, shellfish, and fish. While we make reasonable efforts to accommodate dietary restrictions and allergies, we cannot guarantee that our products are free from any particular allergen due to the shared preparation environment.

If you have a food allergy or dietary restriction, please contact us directly before placing your order. We shall not be liable for any allergic reactions or health issues resulting from the consumption of our products where you have failed to disclose your dietary needs or allergies prior to ordering.

Nutritional information provided on our Site is based on standard recipes and may vary based on preparation methods, ingredient substitutions, serving sizes, and other factors.

9. Disclaimers

OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA FACTORY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• Any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement
• Any warranty that our Site will be uninterrupted, error-free, or free of viruses or other harmful components
• Any warranty regarding the accuracy, reliability, completeness, or timeliness of any content on our Site
• Any warranty that defects will be corrected
• Any warranty regarding the results that may be obtained from the use of our Services

We do not warrant that our Site is compatible with all devices, browsers, or operating systems. We are not responsible for any damage to your device, loss of data, or other harm that results from your use of or inability to use our Site.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the fullest extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION LAWS, PIZZA FACTORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or goodwill
• Cost of substitute goods or services
• Personal injury or property damage
• Unauthorized access to or alteration of your data
• Any other losses arising from the use of our Services

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations set forth in this section shall apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Some states do not allow limitations on implied warranties or exclusions of certain types of damages; accordingly, some of the above limitations may not apply to you. In such states, our liability shall be limited to the greatest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of our Site or Services
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Any content you submit, post, or transmit through our Site
• Your negligence or willful misconduct
• Any fraudulent activity you engage in through our Site or Services

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any claim without our prior written consent.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Pizza Factory. We provide these links solely for your convenience and do not endorse the content, products, services, or practices of any third-party websites.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Your use of third-party websites or services is at your own risk and is governed by the terms and policies of those third parties. Pizza Factory shall not be liable for any damages or losses caused by your use of third-party websites or services.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is available on our Site and is incorporated into these Terms by reference.

By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as detailed in our Privacy Policy.

We comply with all applicable federal and state privacy laws, including but not limited to the FTC Act and applicable state consumer protection statutes.

14. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to these Terms, your use of our Site, or our Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to conflict of law principles.

To the extent any dispute is not subject to binding arbitration as described in Section 15, you consent to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of such disputes. You waive any objection to such courts on the basis of improper venue or inconvenient forum.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Pizza Factory at [email protected] to attempt to resolve the dispute informally. We will use good-faith efforts to resolve the dispute within thirty (30) days of receiving notice of your concern.

15.2 Binding Arbitration

If the dispute cannot be resolved informally, you and Pizza Factory agree that any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or the use of our Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may seek emergency equitable relief in a court of competent jurisdiction.

The arbitration shall be conducted on an individual basis. The arbitrator shall have authority to grant any remedy or relief that a court of competent jurisdiction could grant. The arbitrator's award shall be in writing and shall be final and binding on both parties. Judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information. Claims involving amounts within the jurisdiction of small claims court may be brought in small claims court.

15.5 Arbitration Fees

The allocation of arbitration fees shall be governed by the AAA's Consumer Arbitration Rules. If you are unable to afford the filing fee, we may, at our discretion, pay the filing fee on your behalf.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Site or Services. We reserve the right, at our sole discretion, to:

• Suspend or terminate your access to our Site or Services at any time, with or without cause or notice
• Delete or deactivate your account and all associated information
• Refuse service to any person or entity at any time for any reason
• Modify or discontinue any aspect of our Services

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations.

Upon termination of your account or access to our Services for any reason, the following provisions shall survive and continue in full force and effect: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and all other provisions that by their nature should survive termination.

17. Changes to Terms of Service

Pizza Factory reserves the right to modify, update, or revise these Terms at any time in our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on our Site
• Where required by applicable law, notify you via email or through a prominent notice on our Site

Your continued use of our Site or Services after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check for changes to these Terms when you use our Services.

18. Electronic Communications

By using our Site and Services and providing us with your email address, you consent to receive electronic communications from Pizza Factory, including order confirmations, receipts, updates, and promotional materials. You acknowledge that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or administrative communications related to your account or orders.

19. Force Majeure

Pizza Factory shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, government restrictions, war, terrorism, labor disputes, power outages, internet service interruptions, or other unforeseen events ("Force Majeure Events").

In the event of a Force Majeure Event, we will provide notice as soon as reasonably practicable and will resume performance as soon as the Force Majeure Event has ended. You will not be entitled to any compensation or damages as a result of any failure or delay caused by a Force Majeure Event.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

The parties agree that any invalid, illegal, or unenforceable provision shall be replaced with a valid provision that most closely reflects the intent of the original provision and the parties' original intent as expressed in these Terms.

21. Waiver

No failure or delay by Pizza Factory in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

A waiver of any provision of these Terms will be effective only if made in writing and signed by an authorized representative of Pizza Factory. Any such waiver shall not constitute a waiver of any subsequent breach or default.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms published by us on our Site, constitute the entire agreement between you and Pizza Factory with respect to the use of our Site and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Pizza Factory regarding the subject matter hereof.

No oral or written representation, warranty, or statement made by any employee, agent, or representative of Pizza Factory, other than as expressly set out in these Terms, shall be binding upon Pizza Factory.

23. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be null and void. Pizza Factory may freely assign these Terms and any rights or obligations hereunder without restriction and without notice to you. These Terms shall be binding upon and inure to the benefit of each party's successors and permitted assigns.

24. Headings

The section headings used in these Terms are for convenience and organizational purposes only and shall not affect the interpretation or construction of any provision of these Terms.

25. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our Services, please contact us using the information below:

These Terms of Service were last updated on May 20, 2026, and are effective as of the same date. Pizza Factory reserves the right to update these Terms at any time in accordance with Section 17 above.