Privacy Policy

Welcome to Pizza Factory. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Pizza Factory ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website pizzafactory.click, place orders, or interact with us in any other way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, online ordering systems, mobile interactions, and any related services, sales, marketing, or events (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this policy.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We operate an online platform at pizzafactory.click where customers can browse our menu, place food orders, make reservations, and engage with our brand.

2. Information We Collect

We collect information that you provide to us directly, information we collect automatically when you use our Services, and information from third-party sources. Below is a detailed breakdown of the categories of data we collect.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Register for an account on our website
• Place a food order online or through our platform
• Sign up for our newsletter or promotional communications
• Contact us via email, phone, or web form
• Participate in surveys, promotions, contests, or loyalty programs
• Leave reviews or feedback about our products and services

The personal information we collect in these contexts may include:

• Identity Data: First name, last name, username, or similar identifier
• Contact Data: Email address, telephone number, billing address, and delivery address
• Financial Data: Payment card details (processed securely through third-party payment processors; we do not store full card numbers)
• Transaction Data: Details about purchases and orders you have placed with us, including items ordered, order history, and preferences
• Profile Data: Your account credentials, preferences, feedback, and survey responses
• Marketing and Communications Data: Your preferences for receiving marketing from us and your communication preferences

2.2 Information Collected Automatically

When you visit or interact with our website, we automatically collect certain technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.

• Usage Data: Pages visited, links clicked, time and date of your visit, time spent on pages, referring URLs, and navigation paths
• Device Information: IP address, browser type and version, operating system and platform, device type (desktop, mobile, tablet), and unique device identifiers
• Location Data: General geographic location based on your IP address (city and country level). We may also collect precise GPS location if you enable location services on your device for delivery purposes.
• Log Data: Server logs, error reports, and diagnostic information
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 8 for more details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions used to process your transactions
• Analytics providers such as Google Analytics
• Advertising networks and social media platforms (e.g., Facebook, Instagram)
• Delivery partners or third-party food delivery platforms, if applicable
• Review platforms such as Yelp or Google Reviews

3. How We Use Your Information

We use the information we collect for various purposes based on legitimate business interests, performance of a contract, compliance with legal obligations, and/or your consent. Specifically, we use your information to:

3.1 Service Provision

• Process and fulfill your food orders and transactions
• Manage your account and provide you with customer support
• Send order confirmations, receipts, and delivery updates
• Enable you to participate in loyalty programs and promotions
• Facilitate payment processing through secure third-party payment providers

3.2 Analytics and Service Improvement

• Analyze how users interact with our website to improve functionality and user experience
• Monitor website performance and troubleshoot technical issues
• Conduct internal research and analysis to improve our products and menu offerings
• Understand customer preferences and purchasing patterns

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and updates about Pizza Factory if you have opted in to receive such communications
• Personalize your experience and deliver content and product offerings relevant to your interests
• Conduct surveys, contests, and sweepstakes (with your consent)
• Display targeted advertisements through third-party advertising platforms

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Pizza Factory, our customers, and others
• Respond to law enforcement requests and legal processes as required by law

4. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed primarily by applicable federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state consumer protection and privacy statutes.

We process your personal information on the following legal bases:

• Contract Performance: Processing necessary to fulfill your orders and provide our Services
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement), provided these interests do not override your fundamental rights
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements
• Consent: Where you have given us specific consent, such as for marketing communications or the use of certain cookies

5. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own independent marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers

We share your information with vendors and service providers who perform services on our behalf, including:

• Payment Processors: To securely process your credit or debit card transactions (e.g., Stripe, Square)
• Delivery Partners: To coordinate food delivery to your specified address
• Email and Marketing Platforms: To send transactional and promotional communications (e.g., Mailchimp, Klaviyo)
• Analytics Providers: To analyze website usage and performance (e.g., Google Analytics)
• Cloud Hosting and IT Services: To store and manage our data securely
• Customer Support Platforms: To manage support requests and inquiries

All service providers are contractually obligated to use your personal information only as directed by us and are prohibited from using it for their own purposes.

5.2 Business Transfers

In the event that Pizza Factory is involved in a merger, acquisition, asset sale, financing, or reorganization, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Pizza Factory
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public

5.4 Advertising Partners

We may share certain limited data (such as email addresses in hashed form or browsing behavior) with advertising partners such as Google Ads and Meta (Facebook/Instagram) to deliver targeted advertisements. These partners operate under their own privacy policies and may use the data as permitted by their terms.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website
• Access Controls: Access to personal data is restricted to authorized employees and service providers who need the information to perform their job functions
• Payment Security: We do not store full credit card numbers. All payment information is processed through PCI DSS-compliant third-party payment processors
• Regular Audits: We conduct regular reviews of our data collection, storage, and processing practices
• Secure Servers: Your data is stored on secure servers protected by firewalls and intrusion detection systems
• Employee Training: Our team members receive training on data privacy and security best practices

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Pizza Factory is committed to honoring these rights in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and similar state privacy laws.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where we need the information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your rights.

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, you may also have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct inaccurate or incomplete personal information
• Deletion: Request that we erase your personal information from our records (subject to applicable exceptions)
• Portability: Request that we provide your personal data in a structured, commonly used, and machine-readable format
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal
• Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: pizzafactory.click

We will respond to your request within 45 days of receipt. If we need more time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and security.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device when you visit our website.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that if you disable certain cookies, some features of our website may not function as intended. You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page or the Network Advertising Initiative opt-out page.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website at pizzafactory.click.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., because data is stored in backup archives), we will store it securely and isolate it from further processing until deletion is possible.

10. Children's Privacy

Pizza Factory's website and Services are intended for use by adults aged 18 and older. We do not knowingly solicit data from or market to children under the age of 18. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at [email protected].

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information from our records as quickly as reasonably practicable.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take prompt steps to remove that information and terminate any associated account.

11. International Data Transfers

Pizza Factory is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers (such as cloud hosting providers, analytics platforms, or marketing tools) may process data in other countries, including countries outside the United States.

When we transfer personal data internationally, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your information remains protected to a standard consistent with this Privacy Policy. These steps may include:

• Using service providers located in countries with recognized adequate data protection laws
• Implementing contractual data protection clauses with our service providers
• Ensuring service providers are certified under recognized privacy frameworks

By using our Services and providing your personal information, you consent to the processing and storage of your information in the United States and, where applicable, in other countries as described in this section.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

This Privacy Policy applies solely to information collected by Pizza Factory through our website and Services. It does not apply to information collected by third parties, including delivery platforms, social media platforms, or any other website that may link to or be linked from our Services.

13. Marketing Communications

With your consent, we may send you marketing communications about our products, special offers, promotions, and events. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" or "opt-out" link included in every promotional email we send
• Contacting us directly at [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your account settings on our website

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages (such as order confirmations, receipts, or service notifications) as these are necessary for the performance of our contract with you.

We comply with the CAN-SPAM Act and all applicable email marketing regulations. Every marketing email we send will identify us as the sender, include our contact information, and provide a clear mechanism to opt out of future communications.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.

14.1 Contact Pizza Factory

Please direct all privacy-related inquiries to:

• Email: [email protected]
• Website: pizzafactory.click

We will respond to your complaint within 30 days of receipt and aim to resolve all privacy concerns promptly and fairly.

14.2 Regulatory Authorities

If you are a California resident and are not satisfied with our response, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office. Information about how to file a complaint can be found at:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

Residents of other states may contact their respective state attorney general's office or state consumer protection agency if they believe their privacy rights have been violated.

Additionally, if you believe our data processing activities violate applicable federal law, you may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and notify you through one or more of the following methods:

• Posting a prominent notice on our website
• Sending an email notification to the address associated with your account
• Displaying an in-app or on-site notification

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy are posted will constitute your acknowledgment of the changes and your consent to abide by the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. Your trust is important to us, and we take all privacy inquiries seriously.